Is Your MSP Buffalo-Based and Still a Good Fit? Key Metrics to Watch

Buffalo-based businesses and government offices often deal with cybersecurity threats. People conduct operations with the latest technology to remain competitive, employ remote workers and manage budget pressures, but cybercriminals can take advantage of that. 

Working with a Buffalo managed services provider (MSP) and trusting your gut about their quality of work won’t shield your team from cyber threats. Use strategic data points to see if you’re getting top-quality service.

1. Are You Waiting Too Long for Support?

A reliable managed services provider understands that timeliness is foundational to robust security measures. Your MSP should provide 24/7 support and after-hours resources to minimize its time-to-resolution track record. It also needs to have a fast response time to everyday tickets. If you’re unable to access something like shared drives, productivity and revenue could drop for the day.

The best IT support in Buffalo provides all those factors, so you don’t have to wait long for assistance. At PremCom, we conduct 24/7 monitoring services and a help desk with a responsive team. You won’t worry about downtime with our experts by your side.

2. Depth of Services: Are They Truly Comprehensive?

Service gaps can be tricky to spot until it’s too late. Consider who’s providing your managed IT services in Buffalo and if their arrangement with your business includes:

• Advanced cybersecurity measures like EDR, patching and audits.

• Data backup and disaster recovery.

• Cloud migration and support for platforms such as Microsoft 365, Azure and Hyper-V.

• Server and network management.

• Strategic IT consulting.

Research shows that 94% of enterprises improved their security by migrating to the cloud. When combined with comprehensive services like data backup and network management, an effective MSP should make you feel like your team has every protection measure you need.

PremCom’s IT models include those services, so you have everything you need to maintain safe and effective daily operations. You’ll have experts fortifying your brand behind the scenes so you can focus on doing what you love.

3. Security Capabilities: Are You Proactively Protected?

Effective digital security is essential for any company. You should inquire about the provided security measures regardless of which Western NY MSP you work with. A great team will easily answer questions such as:

• How often do they patch systems?

• Do they offer continuous threat monitoring?

• Is there a formal incident response plan in place?

• Are they discussing zero-trust architecture or compliance?

If those questions don’t get straightforward answers, that’s one of the signs your MSP is failing your team. PremCom experts plan protective measures because we know the urgency behind each service. In 2023, government entities were the third-largest victims of ransomware attacks. Businesses deal with the same threats. PremCom clients have robust protection against those measures because every service comes with proactive protection.

4. Strategic Alignment: Do They Understand Your Goals?

Your MSP should be an extension of your team. Whether you’re currently getting hybrid IT support in Buffalo or other MSP services, you can evaluate their strategic alignment with your company-based or government-office standards by looking for key signs like:

• Regular strategic planning or business reviews

• A roadmap for technology upgrades

• A clear understanding of your growth plans

PremCom IT services include consulting that aligns with your objectives to maximize productivity and help you reach your goals faster. Everything from infrastructure planning to digital transformation is easy to track with MSP metrics from PremCom experts.

5. Local Knowledge and Presence

Working with a Buffalo-based partner means getting faster service, stronger relationships with your IT team, and support from people with a better understanding of regional industries. People looking for local government MSP solutions especially benefit from a Buffalo-centric IT presence because the MSP will know how to support their roles in the interconnected local professional landscape.

PremCom proudly serves the Western NY corporate community with local support and personalized service. Mayor Austin Tylec wrote about his PremCom MSP experience, saying, “PremCom has been an invaluable partner to the City of North Tonawanda, consistently delivering top-notch IT services. Their expertise in updating our systems, firewalls, software, and security measures has been instrumental in keeping our city operations running smoothly.”

6. Reporting Transparency and Communication

If you’re learning how to evaluate your MSP, you should also review their reporting abilities. Are you getting regular, useful reports? Are they written in easy-to-understand language? Effective MSP reports include:

• Monthly summaries on system health

• Incident reports and trend analysis

• Asset inventories and usage insights

PremCom cybersecurity for Buffalo businesses and government entities guarantees those kinds of reports. Our team keeps you informed, not confused, with transparent communication strategies that are the backbone of our client-first services.

Don’t Settle for “Good Enough.” You Deserve an MSP With the “IT” Factor

Company owners and government officials working with a Western NY IT partner should be confident they’re getting the strong security measures they’re paying for. If you don’t feel that way, contact the PremCom team to discuss how we can protect your workplace.

PremCom’s managed IT services are an excellent fit for businesses in Buffalo and beyond. Schedule a free consultation or MSP evaluation to find solutions with security, flexibility, and performance at their core.

Frequently Asked Questions:

Are Managed Service Providers Worth It?

Managed service providers are worth it if they’re giving you top-quality services, 24/7 monitoring and reporting that’s easy to understand. If you’re searching for a cybersecurity provider near you, consider PremCom’s top-tier IT services.

How Many Companies Use an MSP?

Many companies use an MSP to protect their team from cyber threats, especially if they don’t have an in-house IT team. PremCom managed services ensure every client gets fast threat response and proactive planning to avoid downtime or financial losses.

Is an MSP a Vendor?

Some people consider an MSP a vendor, but vendors sell tools. MSPs provide services. PremCom proactively shields businesses and government entities while working with them to keep them informed about their IT protections. They don’t have to use a third-party tool independently and hope for the best, as they would after working with a vendor.