The Untapped Potential of Next Gen IVA’s

Five9's next-generation contact center software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Five9's Cloud Contact Center Software will work with your existing Cloud Voice service

Topics covered:

• How Intelligent Virtual Agents can increase customer service in contact centers

• What is Natural Language Processing

• How Customer Sentiment is measured with IVA’s

• Who is using them, and how it is helping