This 2007 independent report (not sponsored or commissioned by ShoreTel) is a comprehensive study based upon exhaustive interviews with enterprise IT professionals. The report analyzes current real-world business benefits of IP telephony and distills these user experiences into best-practices recommendations. Best of all, the study ranks leading IP telephony solution providers across nine different categories, which include:

• Value
• Technology
• Value Added Reseller (VAR) Expertise
• Management Tools
• Customer Service
• Solution Experience
• Product Features
• Ease of Installation & Troubleshooting
• Performance

For the fourth year in a row, ShoreTel has ranked #1 in all categories.

Download the 2007 Nemertes Report Executive Summary