While not all technological innovations can be expected to be overwhelmingly successful - take the glowing puck experiment the National Hockey League tried some years back, for instance - others can provide organizations with distinct benefits, especially as they look to improve communications within their facilities.
In a move to improve the effectiveness of its communications system, the NHL's Buffalo Sabres have chosen to deploy ShoreTel's IP PBX system in its HSBC Arena home, including nearly 700 IP phones and 19 switches to accommodate the more than 530 users in the facility.

In addition, the deployment will include the recently announced ShoreTel Contact Center 4.6 application suite, which will integrate contact center functionality enabling the team's fan-facing staff to more effectively respond to requests and concerns. Phone staff will be able to easily view important caller information, including customer profiles for season ticket holders and other prior customers. By simplifying the process for CSRs, the ShoreTel system, ultimately, provides a much friendlier customer experience...Read the Full Article